Check to find whether you can send or receive mail messages using your AOL email account. If you are not able to send or receive mail messages then it implies that your mail account is hacked. Know whether your email is sending spam messages. Understand that a spam account can be suspended. If you are facing email account hacking issues and your email account is not blocked or suspended then you can try resolving the issue DIY by resetting the password. If your email account is blocked or suspended then you require using the AOL helpline number and contact the Verizon wireless customer service team for help.