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If user has forgotten the Roadrunner password then he can recover the account by resetting the password through following steps:

1.     Open the login page of roadrunner and then click on the link, "I cannot access my account".

2.     In the paged displayed, enter the roadrunner email address and the code given there in the box.

3.     If user is resetting the password for the first time, then he has to provide the modem ID or MAC address. Click "submit ".

4.     Now user has to answer the security question which is set at the time of creating the account.

5.     Click "reset password".

6.     A random 8 digit password is provided to the user.

7.     This password can be used to login to the account. Later user can change the password according to his choice.

For any further assistance, user can ask to the experts at roadrunner technical support.