Launch Norton Software Go to settings option Under Setting, click under Detailed and then choose Backup settings Click Configure option available near Manage Backup On the Summary tab, find Things you can do and then click on Create New Backup Type a name for creating a new backup set and click OK once done On the What option> Backup Sources and check for the drivers or My Documents from where you want to restore your files and folders Next, choose the file categories from File Types that you want to restore Unmark the file or folders that you dont want to create the backup for For adding more files and folders, click on Add or excluder file or folders and next click on Include file or folder to create backup Look for the Where tab and ensure that you have selected the correct storage location Now confirm the action by clicking on Save Settings Click on Run Backup to start the process After completing all the steps, wait for a while as the backup might take several minutes (also depending on the speed of your internet connection). On the other hand, you can also fix Norton.com/Setup Backup error by reversing the process or simply by deleting your old backup set.