Over the years, I started noticing that there was a big difference between 'just satisfying' the client with the right results, and developing a relationship with the client that lasted far beyond the settlement of the case. Thus, I created and designed a client loyalty program within my firm that accounts for approximately 33% of my new clients, many of which were referred by clients I represented over 15 years ago. Ask anyone at my firm and they will vouch that my development of client loyalty versus client satisfaction is non-negotiable. I don't care how much money you generate, you are tasked with creating client loyalty.
